Bethesda’s customer support team has been actively engaging with individual players who have left negative reviews for Starfield on Steam.
Despite the game’s massive success in terms of sales and being the studio’s biggest-ever game launch, it has still faced significant criticism.
Three months after its launch, Starfield currently holds a ‘Mixed’ review score on Steam. User JuiceHead on Twitter pointed out that Bethesda has been directly addressing negative reviews in an effort to encourage players to reconsider their opinions of the game.
In response to a player’s comment describing the game as “generic” and “boring,” Bethesda stated, “You can fly, you can shoot, you can mine, you can loot! Starfield is an RPG with hundreds of hours of quests to complete and characters to meet. Most quests will also vary based on your character’s skills and decisions, significantly altering the outcome of your playthrough.
“Try creating different characters with backgrounds and characteristics that contrast with or are opposite to your previous character. You will feel like you are playing a totally different game…”
It appears that the support team has been actively responding to negative reviews throughout November, with the most recent interaction posted on November 28. Another user raised concerns about the game’s frequent loading screens, a common feature in Bethesda titles. The support team expressed regret over the player’s disappointment regarding the number of loading screens but highlighted the seamless loading of expansive procedurally generated gameplay within three seconds.
While the support team isn’t engaging in confrontations with players over their opinions, it’s noteworthy for a major studio like Bethesda to actively and openly respond to criticism, especially in this manner.
Elsewhere, Starfield has introduced Nvidia DLSS support for PC with its latest patch.
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