Celebrating its first birthday, ChatGPT, the viral AI chatbot from OpenAI, continues to make an impact.
Exactly a year ago, OpenAI introduced ChatGPT as a “low-key research preview,” in response to competitive pressures from AI startup Anthropic. According to OpenAI leadership, the primary objective was to gather extensive data on user interactions with generative AI, providing vital insights for the development of future OpenAI models.
Originally launched as a basic, free-to-use web-based chat interface powered by OpenAI’s existing model, GPT-3.5, ChatGPT quickly surged to become the company’s most popular and fastest-growing consumer app, drawing significant attention and acclaim.
In the months following its release, ChatGPT expanded with paid tiers offering additional features, targeting enterprise customers. OpenAI also enhanced ChatGPT with web search, document analysis, and image creation capabilities through DALL-E 3. Additionally, leveraging in-house developed speech recognition, voice synthesis, and text-image understanding models, ChatGPT gained the ability to perceive, communicate, visualize and take actions.
Becoming a top priority at OpenAI, ChatGPT evolved into a platform for ongoing development, impacting the focus of other AI firms and research laboratories.
Responding to the competitive landscape, Google hurried to launch Bard, a comparable AI chatbot, while numerous other ChatGPT competitors and derivatives entered the market. Most recently, Amazon released Q, a business-oriented variation of ChatGPT, and DeepMind, Google’s premier AI research lab, is set to unveil a next-gen chatbot, Gemini, by year-end.
Stella Biderman, an AI researcher at Booz Allen Hamilton and EleutherAI, views ChatGPT as a significant “user experience breakthrough,” stimulating widespread interest and conversations about AI technology.
ChatGPT continues to attract attention, evidenced by third-party statistics. Similarweb reported 140.7 million unique visitors to OpenAI’s ChatGPT web portal in October, while the ChatGPT iOS and Android apps boast of 4.9 million monthly active users in the U.S. alone. Data from analytics firm Data.ai suggests that the apps have generated nearly $30 million in subscription revenue, despite being launched only a few months ago.
One of the reasons for ChatGPT’s enduring appeal is its ability to conduct convincingly real conversations, which has resonated with users, as noted by Ruoxi Shang, a Ph.D. student at the University of Washington specializing in human-AI interactions. The conversational agents powered by AI models have significantly enhanced engagement and understandability of information.
Adam Hyland, another Ph.D. student studying AI, emphasizes the emotional component, highlighting the palpably different “feel” of conversations with ChatGPT compared to basic chatbots.
ChatGPT’s impact extends beyond conversations. It excels in completing and debugging code, composing music and essays, answering test questions, generating business ideas, writing poetry and song lyrics, translating and summarizing text, and even emulating a computer running Linux.
An MIT study revealed ChatGPT’s positive influence on productivity, reducing task completion time by 40% and enhancing output quality by 18% for tasks such as writing cover letters, composing delicate emails, and conducting cost-benefit analyses.
Shang, a representative of OpenAI, explained that due to extensive training on vast amounts of data, the AI models powering OpenAI have transitioned from training specialized chatbots for specific domains to creating general-purpose systems that can handle various topics through prompting with instructions. For instance, chatbots like ChatGPT do not require users to learn a new form of language, as long as they provide a task and desired output, similar to how a manager communicates with an intern.
Despite some evidence suggesting that ChatGPT is used in these ways, a survey by Pew Research in August indicated that only 18% of Americans have tried ChatGPT, with most using it for entertainment or one-off questions. Additionally, a survey found that only two in five teens had used the technology in the last six months.
While ChatGPT is undeniably capable, it has limitations. Trained to predict the likeliest next word or parts of words by observing vast amounts of text data, ChatGPT sometimes produces answers that are factually incorrect. Moreover, it has shown biases in its responses and has been accused of generating false or even dangerous health advice. There have also been instances where users discovered that ChatGPT invented fake lawsuit citations and regurgitated portions of authors’ work without compensation, leading to lawsuits. Furthermore, concerns about the potential misuse of ChatGPT led policymakers to mandate security assessments for products using generative AI systems like ChatGPT.
Despite initial fears of widespread abuse, examples of ChatGPT misuse have been relatively few so far. With the launch of GPTs, ChatGPT could become a gateway to a broader ecosystem of AI-powered chatbots. This could mark a significant shift in the role of ChatGPT in the AI landscape.
Utilizing GTPs, a user has the ability to train a model on various content collections. For instance, they can train it on a cookbook collection to enable it to respond to questions about ingredients for a specific recipe. Alternatively, they can provide the model with their company’s proprietary codebases, allowing developers to verify their style or generate code aligned with best practices.
Several of the initial GPTs, all developed by OpenAI, encompass a Gen Z meme translator, a coloring book and sticker creator, a data visualizer, a board game explainer, and a creative writing coach. ChatGPT is now capable of accomplishing these tasks when provided with carefully-engineered prompts and foreknowledge. Nevertheless, purpose-built GTPs significantly streamline these processes, potentially disrupting the cottage industry that has emerged around creating and editing prompts for ChatGPT.
GPTs introduce a level of personalization far beyond what ChatGPT currently offers, and once OpenAI resolves its capacity issues, an explosion of creativity is expected. Will ChatGPT be as prominent as it once was after GPTs saturate the market? Possibly not, but it will not disappear; it will simply adapt and evolve, quite possibly in ways that even its creators cannot anticipate.